PhonePe — Amount not received, though it was successful from the sender

On 1st March there was a payment done by person to me for ₹6, 825 though it showed the transaction was successful from the sender’s end, I haven’t received any amount and not available in the transaction history. I have reached out my bank as well and there was no credit history.
Transaction no. P[protected]. It’s been more than 20days and I don’t even have the sender details, but fortunately I only have the transaction screenshot. Kindly look into the issue