Pick Me — claim rejected after 15 days of submission

Address:

Hyderabad, Andhra Pradesh

sir my phone was damged in an accident, my phone's dispaly was broken.so, i registered in pickme one of the agent of pickme mr.manish recieved my phone from my address after 15 days they called me back and said that your claim has been rejected. when i asked him why it was rejected . they told me that they dont know the reason. sir is this the responsibility of the company !! please register a complain about this, thanking you