Pickme — Not responding to the claim

sagar Varhade

from Panaji, Goa

Address:

Pune, Maharashtra

Dear Sir, I had bought Lenovo S850 mobile from Shri Balaji Telecom, Pimpri, Pune & also got the PICKME insurance from same shop. Yesterday i.e. 20th July, 15 I had problem with cell phone as it fell in the water when I was going to the market as my leg got skidded due to raining. On 21st Morning i.e. today I made a call to register pick up of cell phone for repairing/replacement, pick me representative told me your claim will be accepted without knowing reality & he did cut the call. Again I made a call to pick me on same number some other guy attended the call and he was also telling same thing as 1st person said. The mobile is worth Rs. 15000/- and availed insurance @ 799/- INR & This is very small amount and even I don't bother. Important is that, on pickme cover they have written "water lodge protection" "fire protection" ..etc. there are no terms & conditions when we could avail insurance benefit. despite of missing such things they are not cooperative and not ready to listen any thing. Request you to look in to the same & help me. Please note pickme no. [protected] for your ready reference. My cell phone purchase date is 10.01.2015. IMEI No. [protected] Regards, sagar

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PickMe India customer support has been notified about the posted complaint.

Jul 21, 2015

Updated by sagar Varhade Please also note my register cell phone no. With pick me [protected].

Regards,

sagar

Jul 21, 2015

Updated by sagar Varhade Dear Sir, I had bought Lenovo S850 mobile from Shri Balaji Telecom, Pimpri, Pune & also got the PICKME insurance from same shop. Yesterday i.e. 20th July, 15 I had problem with cell phone as it fell in the water when I was going to the market as my leg got skidded due to raining. On 21st Morning i.e. today I made a call to register pick up of cell phone for repairing/replacement, pick me representative told me that, your claim will not be accepted without knowing reality & he did cut the call. Again I made a call to pick me on same number some other guy attended the call and he was also telling same thing as 1st person said. The mobile is worth Rs. 15000/- and availed insurance @ 799/- INR & This is very small amount and even I don't bother. Important is that, on pickme cover they have written "water lodge protection" "fire protection" ..etc. there are no terms & conditions when we could avail insurance benefit. despite of missing such things they are not cooperative and not ready to listen any thing. Request you to look in to the same & help me. Please note pickme no. [protected] for your ready reference. My cell phone purchase date is 10.01.2015. IMEI No. [protected] Regards, sagar