As per clause and Term and condition of planet spark they have mentioned clearly "that we have a no question asked same day 100% refund policy for any unused classes for ONE SHOT PAYMENTS AND ECS PROCESS."
As we have found the class and services not as we expected, we have send request mail to discontinue the class and to get refund our payment and to cancel the EMI.
BUT Planet spark not giving any response mail to get back our REFUND as they committed. Its shows planet spark is completely for business not for education.
Refer the below conversation with plant spark:-
Rajnish Rauthan Wed, Mar 2, 2022 at 4:46 AM
To: [protected]@earlysalary.com, ABHIMANYU REDDU, [protected]@planetspark.in
Cc: ritunja.[protected]@planetspark.in, babita rauthan, Khushboo Singh
REMINDER-1
It's past two days i have not yet received any Refund from my advance o[censored]nused class.
As you have mentioned in your policy to Refund on same day.
Please process our refund imedeatly as per your below policy.
Refund Policy:
NO QUESTIONS ASKED, SAME-DAY, 100% REFUND POLICY. We’ve taken a legal indemnity to refund on the same day. If you’re not happy with the course at any point, we’ll refund the remaining classes back immediately on the same day.
So, if you’re not happy after the 1st class of a 60 classes course (for example), PlanetSpark will refund the remaining 59 classes back to you.
We here at PlanetSpark Confirm that we have a no question asked same day 100% refund policy for any unused classes for ONE SHOT PAYMENTS AND ECS PROCESS.
On Wed, 2 Mar, 2022, 1:07 am Rajnish Rauthan, wrote:
Dear Early salary & Planel spark,
Refer the below email from early salary regarding proof of cancellation to cancel the EMI Loan.. We have already given our request to discontinue the class that is our proof. As planet spark only introduce us with early salary and for EMI process.
Please share internally all the details required to process our refund and to cancel EMI. As per T&C Refund should be generate on same day.
Note:- Please note as we have already intimated to discontinue the class, EMI should not be deduct on 4th March.
Regards
RAJNISH SINGH
Ticket No:[protected]
Dear Planet spark,
Refer the below mail to discontinue the class. Please acknowledge the request and process our Refund imediat as mentioned in Your T&C. I have tried all the contact no. but I am not getting any response.
Regards
On Mon, Feb 28, 2022 at 9:08 AM Rajnish Rauthan wrote:
Dear Planet spark,
Refer to the below trail mail before 2 week as we have intimated that we are not getting proper response and counseling as Planet spark representative Ms. Khusboo has explained during introduction of class.
This is to inform you after assuring of Mr. ABHIMANYU REDDU only 2-3 days we have got response from Account manager and Ms. Khusboo after that They have stopped to receive our call as we are facing still issue and unsatisfactory class not like as informed by counselor Khusboo.
* one to one Class not getting scheduled on time even some time there is always gape between planet spark and their teachers.
* As Ms khusboo promised she will be available on phone all the time in case of any issue or initially to help understand the course but she has stopped answer the call also started to give excuses busy some where else.
* From last two week we are asking for syllabus but No one to help in this matter.
* There is no special class in one to one session as informed. its just like school tuition class ( We have to sit with our child to complete the home work)
* Event class also for that student who have already command in english.
* No counselor assistance on time to support as informed earlier
* Account Manager phone no. is permanently not reachable.
In view of this all non-satisfactory class and response, we are sorry to inform you that we want to discontinue the class from today. Please process our refund from today and stop the EMI process from early salary. As you have clearly mentioned written clause of this. I hope we won't have to suffer to get back our refund.
Note:- EMI should not deduct from next month. Please Refund the amount which we have paid in advance INR 9000.
Refund Policy:
NO QUESTIONS ASKED, SAME-DAY, 100% REFUND POLICY. We’ve taken a legal indemnity to refund on the same day. If you’re not happy with the course at any point, we’ll refund the remaining classes back immediately on the same day.
So, if you’re not happy after the 1st class of a 60 classes course (for example), PlanetSpark will refund the remaining 59 classes back to you.
We here at PlanetSpark Confirm that we have a no question asked same day 100% refund policy for any unused classes for ONE SHOT PAYMENTS AND ECS PROCESS.
The official document for the same has been attached with the mail for your reference
Regards
On Wed, 16 Feb, 2022, 4:55 pm ABHIMANYU REDDU, wrote:
Sure Rajnish,
looking forward to a hassle free learning for your kids.
Happy Learning!
On Wed, Feb 16, 2022 at 4:43 PM Rajnish Rauthan wrote:
Dear A R,
Hope from now onwards we'll get all query resolved on time and the class as per commitment. We'll send review every one month after resolving the issues.
Regards
On Wed, Feb 16, 2022 at 5:42 AM ABHIMANYU REDDU wrote:
Hi Rajnish,
I am sorry for the inconvenience caused. Please give me time till tomorrow afternoon and I will resolve all the queries. I got this thing in my notice today and will ensure this will be resolved on priority.
Regards
Abhimanyu
On Wed, Feb 16, 2022, 4:02 PM Rajnish Rauthan wrote:
Dear Planet park,
This is bring to your kind notice, I have enrolled my kids Avni & Anvi for the course of public speaking but unfortunately we are not getting proper response for our query and the class which you have explained and given in detailed course summary.
We are continue in touch with Ms. Khushboo to sort it out but we did'nt get any call yet from account manager to resolve our issues.
1. No briefing about the extra class, group session and practice on portal
2. As these above class should be start from first day but we have lost 10days
3. Portal is not getting fully access to practice the class. No one from Planet park has resolved the issue yet.
Ms. khusboo also stop responding our call. Account manager phone no. also responding not valid.
Ms. Khusboo and her manager has promised us all class will start on immediate basis in case of any issue they will resolve on immediate basis and they have insist us to pay amount 9000 RS on same day and booked our account for monthly EMI deduction.
We are very disappointed with your services and response. Please process our 100% refund Amount 9000Rs and immediately process to stop our EMI from early salary.
Incase refund will not process by today. I'll register complaint against planet park and team for fraud in consumer court.
Regards
Rajnish Singh
On Fri, 4 Feb, 2022, 9:51 pm Khushboo Singh, wrote:
Greetings from PlanetSpark!
‘PlanetSpark’ - The only online platform where children learn and develop new-age skills through live interactive classes. We aim to nurture skills that are highly relevant and will be in demand at all steps of life. Children today should possess problem-solving and analytical skills, critical thinking, and communication skills.
PlanetSpark is backed by FIITJEE, Indian Angel Network, Hyderabad Angels and Lead Angels. PlanetSpark is founded by Kunal Malik and Maneesh Dhooper,
members of XLRI Alumni.
Was this information helpful?
now you got the refund or not...as i am also chasing them but no response.