Pps Motors — Horrible Service from the team

Address:

Nagavara Bengaluru

PPS Nagavara Banaglore

Hi Team, I had given my car for regular periodic service on Friday (10th June) at 8:00 AM. Till 11 there was no update from the team whether they had received the car or not. I had to call the service center to check the status as I had not received any call from the service advisor. I was told that I would get the call back in the next 10-15 mins but I got a call around 12 to check regarding any issues. After that I was told I will get an estimate after work starts. On asking why the work has not yet started they told they were busy in meetings. around 1:00 PM I received an estimate of around 12.6K even though I had taken the service value pack for 2 years. It took 2 hours to rectify the estimate and provide an updated estimate. After that the torcher & Mental harassments started by the service team and it took 3 days to deliver the vehicle. I was forced to change the battery even though the battery result came with the needed charge. I was asked to provide a reason to talk to the service manager. Service manager asked me for proof that I tried reaching him on his phone. Service manager took the responsibility of the car on saturday 5:30 pm and told he will deliver the vehicle. At 8:00 pm he messaged the vehicle was ready but the mental torcher was not over. Next day when I called the service center to get the car delivered I was told there is work remaining in the car like (Coil change and Battery charging). Since it was Sunday and it was a holiday for the service manager he didn't bother to pick the call, I called him multiple times regarding the car service issue but he didn't pick the call. I tried reaching out to DGM as well but I didn't get any response from his side even though he was answering service advisor call. I asked them to give me in writing about the battery issue and the delays that have happened. They didn't do that as the service manager doesn't have email ID and authority to do that as told by the service manager. When I told them I was paying the bill of 1983 rs even though the service bill was already cleared they refused to give me the car. I told them I will clear it once I get everything in writing on Monday but they were not ready to leave the car. Then the Service advisor agreed that he will give that in writing on the bill. I trusted him again. That was my fault. Sunday evening when I got the car delivery, they didn't provide anything in writing and icing on the cherry was Nandesh was agreeing to everything when I was at the service center, his tone changed all together and was refusing everything we discussed. I tried reaching out to the service manager for help but as usual he didn't bother to pick the call as it was sunday. Tried reaching out to DGM. he finally picked the call after 4-5 calls. I explained the whole thing and he took the service advisor on call and he assured me that the service advisor will drop an email right away with what we had discussed on Sunday afternoon. I took his words as he is the senior most. but I was mistaken here as well. I didn't get any email from his team and after 1 hour when I tried reaching out to him again. calls went unanswered and after some time he switched off his phone. Also I have scratched my car which is new. I informed the driver, service advisor and DGM but they didn't bother to respond. I have given 17000 for the service including the service value pack and this is the service quality I get. The senior management is not caring about the issue then why will the service team care. Service manager told me the car is complete even though the work is pending. DGM says something but that also is not happening and he is least bothered to check on that. After that he switches off his phone. Is this not mental harassment and torcher ????? Also I would be great If I get a proper response instead of a standard email response.