My car was towed to PPS Motors Kukatpally Hyderabad. They received the car and just notified that they would take 2-3 days time to diagnose the problem. They did not notify us about the cost that they are going to charge for diagnosing. Then they gave a random estimation in an excel sheet costing about Rs.1, 84, 000/- only for parts. They gave this estimate without opening the head. They also said that the labor charge is going to be another Rs.50, 000/- plus.
They did not try to replace the belt which got cut and the tensioner.
They charged me Rs.13, 991/- just to give me the estimate in an excel sheet which is of no use. It seemed to be a random estimate.
We literally were shocked to see such estimate and bill for diagnosis. We later got the vehicle repaired for Rs.10, 000/- just by replacing the belt and tensioner.
This is my second experience with these people for wrong diagnosis.
I will need a refund of the bill paid for not providing an estimate for diagnosis and wrong diagnosis.
I tried speaking to their Floor manager Sekhar Reddy, who seems to not have any knowledge on the incident nor anything technically.
I also spoke to Mr. Arun, he said he will revert back to me, but never got back to me after several calls.
Repair Order No: SOD2201680
Date: 22nd June 2022 Was this information helpful? | 
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