Address: | Bangalore, Karnataka |
Booked a vehicle at Pratham motors on 13th December.Supposed to get delivery on 15th. The Dealer sales executive didn't even gave me a proforma invoice and subsequently the bank could not process the loan.All loan documents were ready by 13th itself, they were just waiting for the proforma invoice.DSE didn't gave the proforma and the loan was approved on 17th. Same day, went to dealership to fit the accessories and for final settlement. Told them that next day, I will take delivery at 4.The vehicle will be in temporary registration.Next day I reached at 4 and they kept me waiting till 8 PM saying the loan papers had not come. Anyway took the delivery cursing the desicion to take the vehicle.At the dealership, the customer service lady tried convincing and I didnt fall for their nonsense.
Come to January 5th 2015, called up the DSE for permanent registration.(The entire Tax amount was with them).he says will do on 6th.OK, let us do it in the morning itself .He says, come to our showroom .LOL The RTO is near to me why should I come to your showroom? So, on 6th I reached the RTO, I called the DSE and he says wait till 4 o clock in the evening. God!!! .Went to the RTO, talked to him and showed the vehicle, he said let the guy from dealership come, he will take care of that. No, its not over. When the guy comes to RTO, he didnt take the address proof with him(!), how callous can a person be? He calls and says you come to the RTO with address proof. The I decided and called up the DSE, where is my address proof I had given ? He says you have not given .then how did you take my temp registration ? No answer, instead he starts shouting at me.
Man, No customer must go through all these nonsense.
They are still making me going rounds. Not yet got the work done.
Nobody can parden these type of callousness.
And Maruti gets JD Power customer awards? Really ?
Dealership name : Pratham motors
DSE Name : Santhosh M C
CCE Name : Vidya. Was this information helpful? |
Next step is in the pipe line.