Punbus / Punjab Roadways — Bus no PB02 CR 6622 driver behaviour is not good

I request to senior officer. I am cetizen of punjab. The above Bus no Mention in subject PB 02 CR 6622 the behaviour of Driver and conductor is not good. At 29/07/2023 we reached khem karan bus stand bus for amritsar. we asked him for bus timing but they told sit in private bus they force to sit in private bus again and again. they make excuess