The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed
his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint
is indeed resolved. However, a complaint can be automatically marked as resolved
if a complainant isn't responding or updating a complaint for 30 days after the company has
tried to reach the complainant.
I have booked a complaint on 08-Dec-07 for the water leakage problem in Pureit. Company executive promised me that within 2 working days this call will be attended. (Complaint id- C[protected]
However almost 14 days passed, no one attend the service so far.
And in my utter surprise, when I contacted second time to the help line, the executive informed me that the complaint has closed long back and suggested me to take a new complaint...
