PVR — Money debited but tickets not received.

I was booking tickets for vikram movie date 06th June 2022, sear f18, f19, f20.

I choose mode of payment as upi and paid using Google pay.

Money is debited but in the app it was loading and it exited.

Kindly help me with the refund.

I have booked the same seats again with bookmyshow.. I wish I did not use prv app.

Thanks,
Kumaragurunaathan