When i m purchasing new samsung s8 he suggest me to take cover of quick heal damged/theft /loss.
Same i m purchasing the insurance of rs 2999 something.
Unfortunately my handset got damaged. Same incident i reported through phone call of insurance company. And submitted my damaged handset at his collection centre.
After all approval received by concern department still my claim status showing wip.
Approx 3 month completed still my handset back to me.
Your aarvi agent or call centre executuve not have proper sence hoe to handled or talk to customer.
In followup for my handset i call up your customer service agent but regularly given broken promises. And cut the phone.
Can i get my handset return. With proper repaired condition.
Name prasad lokhande claim status: approved - excess amount & original documents received
Imei number: [protected]
Approved amount: 18169 excess amount: 956
Approved for: repair
Partner qh_phonetastic vas type collection center
Last updated on: 06 nov 2017 18:39
Remarks thanks for your query, your claim decision is already given by the insurance company. Please check sms & email sent to you.
Logistic status: wip - in repair
Claim raised 21/09/2017 tat 6 days dear customer, your claim intimation request number is [protected]. Our cso team will contact you on [protected] or [protected] within 48 working hours to verify your request.
Intimation generated 27/09/2017 tat 0 days dear customer please upload your claim related documents as advised by our cso within 5 days else your intimation will be closed
Document verification pending [protected] tat 1 days dear customer, your claim document (S) has been/have been updated successfully. Your claim status will be updated within 24hours.
Document incomplete 28/9/2017 tat 1 days document - visible imei photo image of the device pack/box.
Other - require handset box photo with imei number and mrp price.
Document verification pending 29/09/2017 tat 3 days dear customer, your claim document (S) has been/have been updated successfully. Your claim status will be updated within 24hours.
?
Decision pending 02/10/2017 tat 3 days thanks for submitting all the documents, our team is working on your claim processing, you can see the updated status soon.
Inprincipal approval 10/10/2017 tat 0 days thanks for your query, your claim decision is already given by the insurance company. Please check sms & email sent to you.
Inprincipal approval 10/10/2017 tat 25 days thanks for your query, your claim decision is already given by the insurance company. Please check sms & email sent to you
Inprincipal approval - estimate received 04/11/2017 tat 0 days inprincipal approval - estimate received
Inprincipal approval - estimate received tat 0 days inprincipal approval - estimate received
Approved - excess amount & original documents required 04/11/2017 thanks for your query, your claim decision is already given by the insurance company. Please check sms & email sent to you.
Approved - excess amount & original documents received 6/11/2017 thanks for your query, your claim decision is already given by the insurance company. Please check sms & email sent to you.
Payment
Total tat 46 days
Was this information helpful?
