Quick Heal Technologies Pvt Ltd — Did not get licence key for antivirus software

I have purchased online quick Heal Total Security package for two users on 23.3.22 for rupees 2099 with UPI money transfer. But I didn't get the licence key. So I called quick Heal technical service number they said you will get your money back in your bank account within 48hrs. But I did not get the money nor the key. I have all the details about the transaction and transfer of money into quick Heal technology Pvt Ltd account. It seems like a scam. Should I file a complaint in consumer court.
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Quick Heal Technologies Pvt Ltd customer support has been notified about the posted complaint.
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Dear Sir,

Please Provide your contact details, Payment details & Product key, so accordingly will check and close your issue .
Dear Sir,

Please Provide your Contact details, Payment & Product Key so accordingly will check and help to close your issue .

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