[Resolved] Quick Heal Technologies Pvt Ltd — Quick heal gadget securance - i need my phone back | |||||
Hi i bought quick heal gadget insurance for my phone in jaipur Somehow after 2 month my phone got broken i called them they explained me method of getting claim they sent me a empty box in which i have to pack my phone and send them back by parcel ..i sent my phone to them on..they received it on 18/01/2016 after that whenever i call them they say its in process they have no information i am really frustrated from them...my phone cost around Rs 45000 and its been around 1 month till now i dnt know where is my phone? My name is Akash Jain My claim id is - [protected] Quick heal Gadget Securance My contact number is - [protected] and one more thing Back Glass Of my phone S6 Edge Was Broken and just to know i asked authorized samsung repair store how much it will cost to repair that glass they said me it will cost around Rs 2800 but quick heal people sent me a mail "We are please to inform you that your claim reference no [protected] has been approved by the Insurance Company for Rs 19224. Kindly remit the excess amount of #ExAmt# to repairers. " i am not able to understand when samsung people told me estimate of around Rs 2800 only how it became Rs 19224 after reaching at there place???? Is this company is Fraud or What? or they broken my phone more to remit more amount from me...?? I need an answer so please help me out i am really frustrated from this fraud company Thanks Akash Jain [protected] Was this information helpful? | |||||
Jun 20, 2017 Complaint marked as Resolved ok Quick Heal Technologies Pvt Ltd customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
customer care is not so supportive, they are not serious for the customer even they don't have any surety to give . I am having some technical problem and i have contacted them a lot of time, mailed them but i got no response, the worst services ever . i don't think they will take any action in case of lost device . Don't go for quick heal gadget securence .
Reply
The worst response received till yet from aarvi insurance on behalf of quick heal. I logged a claim on 31.07.2017 but till yet I have not received any satisfactory answer from aarvi neither from quick heal. This seems to only a furod in name of insurance. Now I plan to logged legal complaint against both firm.
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Quick Heal gadget insurance is the worst form of thugs - they will push you the insurance at the time of sale and will be a nightmare if you have to claim god forbid! liars and cheats! i had filed a claim which reached intimation stage. post which I was supposed to get an email from them giving details of the process and next steps but the mail never came!!! Repeated calling on their call center did not give any results!!! Cheats! IRDA should take an action on them - have you tried to file a case on ombusdsman or IRDA?
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