Randstad India — PF transfer issue

I left Randstad in 2013. Recently tried to transfer the PF to my current PF account. They are not ready to generate the UAN which just takes less than 5 mins of their time.They are simply asking me to submit offline form. EPFO is now rejecting the offline claims as employer has the option to generate UAN online for existing PF numbers. Due to this my pf transfer is stuck. I want to escalate this issue and get it resolved.
Regards,
Anitha
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