Realme — Complain against service center not to deal properly

My name is Mukesh Singh, I want to complaint against Realme Service center, Pathankot (Punjab). I don't know the other consumers but I received the worst service from it. I went there to seek about a solution because my Realme X2 pro mobile charging Port Flex Cable Module is broken. When I present the phone into there, they said that they did not repair but after some time he said that they will repair it but some condition, Firstly You have to pay 500 just to open the mobile and if the screen is damaged while opening the mobile, then we are not responsible for it. I agreed about this, and he opened the mobile safely and said that we have to buy charging port flex online and it will take 2 or 3 days to arrive it. I gave them the phone on 1 oct, 2022. And after five days i called them and asked if my mobile was repaired. And they told me that because of the holiday the parcel didn't receive. And to this day I am listening to this same excuse. So i requested the Realme official to take strict action about this type of service center.