| Address: | Floor, Tower-B, Building, 3rd, 8, DLF Cyber City, Gurugram, Haryana 122002 | | Website: | www.realme.com/in |
Incident starting date - 29/12/2022
Incident -
I had realme wireless 2 in which facing problem of battery then went to service center of realme jamshedpur (jharkhand) they said will exchange the product with different model named wireless pro i agreed but in that one also facing sound crack problem then again i went to service center they again said we will replace it but in new one also facing same sound crack issue. Then i went there explained about the issue they accepted the issue infront of me then i said i dont want anymore this i want my actual product product which i was having previously they said ok we are mailing to our senior to make it available. And i complained about this on realme customer service hotline. Then at the same day evening their Area Service Manager(PREM - [protected]) called me and said there is no stock of realme buds wireless 2 in all over india so tell to executives that we have solved your issue and then we will check internally with our connection if this stuff will be there we will make it available to you i disagreed with this. after that they were denying for the issue that i was facing in exchanged product.Then i contacted with realme india headoffice through twitter then told them about this they said ok we will look into this matter. Then i recevied a call from PREM on 5/1/2023 he said realme buds wireless 2 is not in stock then i told them same product is listed in your website so i dont need any other product want my same stuff then he said ok will discuss with the team then from 5 jan - 10 jan no update again i contacted to realme india headoffice after that received a call from PREM saying same thing not available in stock take any other product i denied then he said ok will discuss with the team. Then recevied a call from PREM on 11/01/2023 saying same thing that stock is not there in india take any other product i denied then he said i[censored] want we will refund you in form of R-Pass after that u can purchase the same stuff from our website i agreed so i submitted the realme buds wireless pro (EXCHANGED PRODUDCT) on 13/01/2023 after that same day's evening he called and saying to take any other product i denied and said ok i will discuss with the team then from 13 jan - 19 jan no update. Then today(19/01/2023) i called him then he was saying that we will check weather the produdct is available or not if not then we will think to provide R-Pass. Is this the way to provide service there is no value of customers time that means from starting PREM was providing wrong information to me if he had to check the product availabilty then why he said that he will provide R-Pass and from 5th JAN what he was doing and it means without checking the stock he was continously saying stock is not available.
**I Have all Call Recordings of the ASM**
Client number - [protected]
Resolution - 1) Want my original product or Refund against of it
2) Take strict action against Area Service Manager (ASM)PREM
Area Service Manager (ASM) PREM Contact no - [protected]
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