Realme — My Mobile in waranty but not given service

Address:

8-3-8,mahbob subhani street

Hi Team,

My Name is Abid Azad . I am from AP State Vijayawada. I am also one of the Employee from TATA Teleservices.
I am one of your customer from last 4 Years, Last Year I Have Exchange My Mobile REALME 2 Pro to REALME NARZO 50 A through Flipkart.
4 Days Back My phone auto Switch off in between conversation.
same I have given to Nearest REALME Service Centre(Best Communication-Vijayawada). They observed Mother board not working, it is under warranty and I have informed to same to your service center team to replace the Board, but they not agree to replace and blaming me due to a small scratch showing on mobile which is not seen clearly,
same I have asked your team any water damage or Any damage observed in this phone. they agreed there is no internal damage or water damage inside the phone even display also working status. But they didn’t agree to replace mother board. I am really surprised from your service Centre, I never expected from REAL ME because most of my friends and relatives given advise to choose REALME as one of the best quality handset and battery back up. most of peoples purchased too as per my words .
I didn’t want to replace my mobile, I have required only resolve my issue which is belongs to mother board only. they kept finding excuses to replacement motherboard . for reference Snaps also shared to you . I hope you will resolve this issue as early as possible. if any support my end I am Ready to share. Reference warranty card also attached.