Realme — Phone automatically got bend for charging or battery issue and redness in display

Address:	Midnapore
Website:	Garhbeta taldangra pin 721121

Subject: Complaint Regarding Realme 9i 5G - Job Card: IN16-429-R[protected]

Dear Realme Support Team,

I hope this email finds you well. I am writing to bring to your attention the issues I am facing with my Realme 9i 5G smartphone, which I purchased from an offline store on 29th July 2023. I am deeply disappointed with the current situation and the lack of resolution from the store and customer support.

Shortly after purchasing the phone, I noticed two significant problems. Firstly, there is a noticeable redness in the display, which affects my overall user experience. Secondly, the phone appears to be bent, which is concerning as I have taken utmost care in handling it.

Upon noticing these issues, I promptly reached out to Realme customer support and raised a job card with the number IN16-429-R[protected]. However, to my dismay, I was informed that my phone is considered out of warranty, leaving me perplexed as the purchase was made within a reasonable timeframe.

I must emphasize that my usage of the phone has been entirely normal and careful. The redness in the display and the bend are not a result of any mishandling or improper usage on my part. I am disappointed that my concerns are not being addressed appropriately, and I feel that I am facing harassment after investing in a genuine Realme product.

As a loyal customer, I kindly request your immediate attention to this matter. I urge you to review my case thoroughly and consider that these issues may be manufacturing defects that should be covered under the warranty. My intention is not to demand special treatment but rather seek fair resolution and uphold the trust I have in the Realme brand.

I sincerely hope that you can understand my situation and provide a favorable resolution. As an alternative, I would greatly appreciate a replacement for my faulty Realme 9i 5G smartphone, so I can continue using and enjoying your products with confidence.

Please do not hesitate to contact me to discuss this matter further. I look forward to your prompt response and a satisfactory resolution to my complaint.

Thank you for your attention to this issue.

Sincerely,
Adress paschim midnapore rangamiti westbengal pin 721102