| Address: | HeadquartersShenzhen, Guangdong, China |
To Consumer Complaints team,
My Name is Upendra. I am taken Realme Narzo 60 PRO 5G on date[protected].i have mobile screen and overheating problem. i am visited real me service center in Secundrabad Sumadhura Pragathi building service center on[protected].i am explained my mobile problem to service center on[protected] time is 11:30 AM Monday. Service center person takes 3 hours' time for mobile. Finally, they told mobile screen damaged with water and ask money 7500 for screen. I am clearly explained mobile screen not damaged with water. Mobile is going with heavy heat mobile process is running but screen not open. They did not accept my words. they are open mobile in secret room. They did not open mobile Infront of me. I asked how could i accept your words. They are talking only on payment for screen. Even mobile pictures not uploaded in real me portal. Today again i visit another Realme service Center with Real me customer care suggestion in Kukatpally service center name is Jesvi communication Realme service center. Firstly explained my problem. He searched yesterday pictures in Portal. He asked me pictures here not uploaded show me the photos. I told they did not given proof of water damage photos. After 10 minutes he took my mobile inside room. he shows me water damage photos in his personal phone. How is it possible i am not understanding. Yesterday photos not available in company service portal. But he is showing in his personal Phone. After I am asking warranty, he take my phone inside room he took fake photos by his camera, He is also talking only about payment for screen not even check my phone what is problem.
I have warranty but they are not accepting my Warranty.
They are ignoring customer Warranty. They are selling Company things in warranty period also. Please solve my problem, Team.
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