Reliance Big Tv — request for refund

Hi sir/madam,

After a long wait, installation is not done. So i have purchased a new setup box, so i no longer need of reliance setup box, so now i want a refund of my pre booking charge i. E. ₹500, as you are not abel to fulfill your promise.
My booking details are-

Pre-booking id - [protected]
Registered mobile no.-[protected]
Name - rajeev kumar agarwal

Bank details-
Rajeev kumar agarwal
Punjab national bank
Account no.- [protected]
Ifsc code-punb0009400
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I am manish tiwari my serial number of d2h is [protected].
I am facing error 400 and I call customer care daily and they tell me technician will visit. Same is repeatedly happening since more than 15 days. I want disconnection and refund of my money. Worst service never going to recommend to any one.

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