Reliance Industries Ltd — issue of missed share certificates

Dear Sir, We have a Customer whose Name Mr. Surendra Singh Verma were Missed his Share Certificates of Reliance Industries Ltd. anywhere now he want reissued shares certificates of that matter, and also want to know that whats Process happened in that case so Please help.
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    +91 11 4356 1601
    +91 22 2278 5000 [Reliance Industries]
    +91 22 4477 0000
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