Address: | New Delhi, Delhi, 110034 | Website: | www.rosencakes.com |
Respected sir/madam
gratings of the day from evelyn lopes
dear sir with a great pain and highly disappointed mind i would like to inform you about rose n cakes website .Dear sir on 1st march my son 1st b'day was there .On 28 feb 2017 i ordered a online cake on www.Rosencakes.Com
dear sir before i could place a order i did a online chat on their website with madam sofi
according to her instruction hammering tom jerry cake was available to deliver on 1st march at 4:30 pm .After conforming with her i did online payment also .Soon after the payment is done after 5 minutes she is messaging me by saying that ordered cake is not available for delivery .Finally she gave me a option of less cost cakes only were i paid more money for selected one.
I was disappointed with her service & i felt no use talking with her more for that reason
i called on their [protected] number & madam neha received the phone .My god that movement while talking she broke my heart the way she spoke i was literally in tears she made me to cry on that day it was my worst experience .After that i asked them to cancel my order with in 1 hour i sent a mail also to them .Very next day on 1st march they sent me a mail by saing that with in 2 days they refund my money but till today i have not received any money from them they are not even answering my mail neither my call .Dear sir i request from you kindly take a action on them because their are lot many other people who suffered because of their service and they are not giving money back
my order details :-
product name:-hammering tom jerry
product code :-rnv2
quantity:- 1
order amount:-3299/-
payment id :[protected]
merchant order:-6154
merchant transaction identifier:-6154
fraud people details :-
rose n cakes, website registration on new delhi-1100034
email:[protected]@gmail.Com
web site:-www.Rosencakes.Com
tumlare
plot no.-8,
1st floor
grag plaza,
dda commercial comples road no.44
pitam pura
rani bagh
delhi-110034
phone no.:-[protected]
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