| Address: | New Delhi, Delhi, 110010 | | Website: | samsonite.com |
Dear sir
i have purchased backpack (037424R CRYSTAL BACKPACK) from CSD New Delhi on 15/01/2016 vide receipt no. 026422 which bears 18 months warranty for its parts but soon after purchase i faced a problem of zip functioning for which i approached your service personnel ( american tourister representative Mr. Pooran mob [protected]) and he repaired it . But soon it has became a day to day problem every now and then i started getting repaired from your service personnel leaving my bags for 2-3 days at the CSD and getting back after repaired.Now i have fedup with this cumbersome process as i cant spare this much time every now and then to repair again and again .
Being a defence personnel i am not having this much time to run behind your product .Please either change my bag with some suitable one as it is under warranty period or refund my valuable money to me .
I hope you will understand my problem and do the needful at the earliest.
vijay kumar
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