Samsonite India — request for replacement of laptop bag

Address:

AMRITSAR, 143001

Hi, i here want to make the laptop bag replacement request. As it is in warranty and has got shredded from the lower bottom and ripped from the side left pocket (Pictures attached).

Before 2 months ago i went to the shop, m c sales corp, 223 queens road, amritsar, from where i bought the bag but they did not inform anything regarding the replacement of the bag and misguided me. This is not a customer satisfactory response. ("customers loves certainty, make sure you give it to them.")

So, again yesterday i went there and asked them for the above request, now the bag has been submitted to the shop and they told me to write to company through mail. They also told me that they will send the box containing bag to the company.

I am looking forward for your response and hope that i will recieve a new bag as per the company policies.

Thanks and regards

Jasbir singh
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