Samsung Mobile — Poor quality charger for the galaxy series | |||||
Hi, My Family is pure Samsung Fan and Everyone has Samsung mobile phones .we also have Samsung appliances at our home. Recently we purchased 2 Samsung Galaxy phones. s6 Edge and s6 Gold. Of which one of the phone LCD display cracked due to phone overheating and not external damage. The USB cable of the phone is bad. I had been to Service center and explained the whole issue but the service center people are not confident about replacement within warranty. They tried to forge the report by mentioning scratches at the back of the phone, while the phone is untouched and brand new. I want it to get replaced within warranty as it was charger fault and not external damage. I really hope someone from Samsung is seeing the forum and taking strict action and solving my problem on priority OR else they will loose many other customers like me. Nandkishor Nishad [protected] Was this information helpful? | |||||
 5 Comments | |||||
Comments
Latest Update :
Claims Team from Delhi, They are proactive and they want to help me, they have assured that i will get replacement soon. They have also asked me to update the Head-Office team that they are taking over this case now. They will help me with the resolution earliest.
Hope this is true and special thanks to the forums for escalating my words
Claims Team from Delhi, They are proactive and they want to help me, they have assured that i will get replacement soon. They have also asked me to update the Head-Office team that they are taking over this case now. They will help me with the resolution earliest.
Hope this is true and special thanks to the forums for escalating my words
Final update :
Case has been closed by SAMSUNG, they have lost its premium customer now.
They were genuinely not interested in solving my problems. As usual BAD Customer Experience being a part of SAMSUNG.
Well getting rid of my EDGE and S6 Gold now.
Also forgot to mention that Replacement Team (Claims Team) is fraudulent, . IThey have hacked SAMSUNG servers as well. As i received official email from SAMSUNG and i researched on Google about them and found that they are frauds
I informed this SAMSUNG Management team and they were as usual lame not interested on my compalints raised against fraud.
Well none of my Business though.
Unhappy with SAMSUNG as case was closed not resolved. Poor Services
Case has been closed by SAMSUNG, they have lost its premium customer now.
They were genuinely not interested in solving my problems. As usual BAD Customer Experience being a part of SAMSUNG.
Well getting rid of my EDGE and S6 Gold now.
Also forgot to mention that Replacement Team (Claims Team) is fraudulent, . IThey have hacked SAMSUNG servers as well. As i received official email from SAMSUNG and i researched on Google about them and found that they are frauds
I informed this SAMSUNG Management team and they were as usual lame not interested on my compalints raised against fraud.
Well none of my Business though.
Unhappy with SAMSUNG as case was closed not resolved. Poor Services
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
18883
Pending
0
Resolved
11172
+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
View all Samsung India contact information
Complaint Ref No : [protected]