Saraf Furniture / Insaraf.com Complaints & Reviews

I am not able to get my order delivered for the last two weeks. Every time they pick your call put you on hold and inform you 'your order is on the way'. It never turns up. Sometimes you get the some delivery guy's number and he will promise the world and even give you local locations as to where he is, but he won't deliver. There is no refund or return policy and the only language of communication with the call center is hindi even though...

We bought a jali bed from insarf. As they claim they have 40 years experience in solid wood furniture we thought they deliver good product.
But they have such experience in not making the furniture but in cheating the people.
After receiving the bed, from the next day we are following up with the company for the defective piece and lower quality
Quality of bed is so bad, they have send used ply and one part is missing...

I had ordered 5 peg tables and 1 sideboard worth rs 32000 from insaraf.com in mar 2017. However on receipt i found out that the furniture was broken. I initiated a return request immediately and was promised they would replace it but inspite of repeated requests and reminders from now more than 2 months the furniture was not picked up. The tele sales rep disconnect our phones numerous times n never get back. I have been troubled by the company...

I had bought a 3+1+1 sofa set and 1 bar cabinet. The payment was made in full before the delivery. The furniture was picked up from Sardarshehar in packed condition which couldn't be opened and checked because of trust and was said it would be difficult to repack. The furniture delivered is defective and I have WhatsApp them with pictures, called them numerous times for the last 2 months but have not been responded to.
The owner of...

I purchased a dining table 21-March received it on 30-March. Lodged complain for broken furniture on 30-March itself. After that carpenter visited my place to check the broken furniture condition and approved the replacement by 8-Apr. Since than I have been following up to get the replacement. I am given all false excuses that specific furniture is out of stock, under manufacturing and then suddenly wood is wet. These excuses are all bul****....

Order number: #insf91042133:
Order date: 07 may 2017
Delivery date: 21 may 2017

At the time of deliver, the glass of the right door was broken and the wooden frame of the left door was also broken. I raised a complaint immediately with the photos of the broken shelf. I didn't get any response from them. I called them the next evening and got a response that they have sent the request to the higher level. No response...

I had booked a set of two solid wood easy chairs with Saraf Furniture which, entailed a set of 3 Jaipur stools as per information available on the company's website as per order no. 1NSF89642133.

However, the set of stools has not been delivered and the company's representative is not able to give any reply for the non-delivery.

I request for an expeditious delivery of the promised product....

After repeating emails and calls NO ACTION is taken from your end.
I have been waiting for more than 3 monthss now. As stated in my earlier emails 2 chairs (out of 4)and dining table top are broken. (Sent all the photos twice in earlier email)
This was also noticed by your team of carpenters and they clicked n sent the photos to you in front of me.

To my surprise your support guy on call tells me that he received...

We had purchased a Sofa Online, over and above the cost the Company asked us to pay for Octroi at the last minute while our Sofa was stuck in transit. Received written email saying from Saraf Furniture requesting us to pay for Octroi which they will re imburse.

Repeated follow up calls, mails, no response from this unresponsive organization. Terrible experience!...

One of the most unprofessional people work for this organisation who do not understand meaning customer service is.

My order was placed on jan 29th for rs.150, 000. Items were received in april, and most of them had snags and repairable damages. They arranged another unprofessional carpenter from pune to rectify who could not do it. After a lot of mails and calls going from dubai, they assured they would replace the dressing...

I had purchased a queen size cot online through your website www.insaraf.com. They delivered a defective cot (crack and bend on the frame and with a big crack on leg) for which I have neither received the refund, nor replacement, in spite of repeated complaints over the phone and through email. I have contacted your office more than 30 times but you have neither returned a single call nor answered to any of my emails.
I would request...

I got a broken piece of bed and 2 side tables which have wrong dimensions.

I have been trying to get the products changed, but, no one is responding to the calls. Chandan, salesperson in Ghitrorni is not replying to mails, Jitender/Parveen in warehouse are not picking up calls. Parveen is not confirming when my bed and side tables will be changed.

Ashish from customer care has no clue where his manager is, or...

Dear Sir /Mam,

I ordered a TV unit online on 20th Dec 2016 ( Order No-NSF[protected], which was delivered on 24 th Dec 2016. As we open the wrapping as it was preinstalled, we found edge damage, which was fresh . we immediately took picture and put up complain .
we could provide all evidence if required. they assure us to send a specially designed kit to repair and also a carpenter once kit arrived . after many follow...

I purchased a dinner table worth 27000 from you site on 10th March.

Order No. : INSF83972133

I was requested for ID proof and credit card proof which i submitted the very same day. when I reached your support number after 20 days. they said they will ship it in 1-2 days. when I contacted your support again after 3 days they said they need my address proof. This is the most pathetic sales and service experience...

Complaint number 32146.
I ordered a bed in 2015 dec.in jan 2016 i receided a bed. From day of delivery i am contacting saraf furnitures about defects in bed but till today they are over looking my problem. More than a year is passed now. I want my money back now with compensation amount.
I have sent them more than 90 mails. Average 1 call a day, and lots of chat.
Even after that they are not solving my complaint.
There...

I at last received the kuber dining set after 22 days of placing the order and am highly disappointed that the product has been delivered with so many defects and issue, to list a few :

1. The dining table "grill" sides have visible cracks on one of the sides
2. The dining table inner sides still have the pores of the termite ( not sure if the wood is really termite treated)
3.The grills in the dining table are...

This is to bring attention to INSaraf Furniture team for the Order No -Order -#INSF80152133 for the #Fraud you people are doing with customers.
Just to give you background on this – we had ordered a temple from your website and it’s not delivered as mentioned on the website with respect to size and color – it’s totally different.
Request you to please take it return /refund/credit.
As I had called up help desk...

I had ordered a Romeo Bed along with 2 side tables and a 6 seater Romeo Dining table set from insaraf.com via order no. INSF80862133.

This was delivered on 4t March 2017. The delivery guys assembled the furniture and left with the packaging material. After checking the products I found some defects in the dining table. There are few cracks and a rotten wood support below. The bed also had many manufacturing defects. I had raised...

I had purchased a Poster bed from Saraf, It was received in Oct-2016 with some defects. They have sent supports of bed plank to Queen bed instead of King Size bed I purchased.

I had lodged a complaint with No. 41329 immediately and sent them at least 30 reminders. No action has been taken and no reply from them. Had called them on their call center many times. Every time one new person answers and tells a new story. Now they...

Pathetic customer service. Poor quality of product as they deliver defective products and will never look back at you or pay attention to your pleas or suit. Worse experience. Never ever buy products from these people. Beware they are cheapsters and big time frauds. Do not deliver quality products at all. I would give a minus 5 rating unfortunately that's not the option....