I bought a Dining Table and Chair from Saraf Funiture and till date they are just giving false commitments that they will replace the items.
Below has all details -
Order no 1NSF[protected] defects in dinning set
insaraf.com Mon, Aug 23, 2021 at 6:32 PM
Reply-To: "insaraf.com"
To: Sanjeet Pandey
##- Please type your reply above this line -##
Your request (#160024) has been updated. Reply to this email or click the link below:
Vikas P (insaraf.com)
Aug 23, 2021, 18:32 GMT+5:30
Dear Sir/Ma'am,
We apologize for your inconvenience.
This is to inform you that the replacement of the concerned product(dining table) has been processed already.
As per the report of our dispatch department, your product is in an underproduction house we will try our best to dispatch your product soon.
Thank you for your patience and co-operation.
Support Team,
Insaraf.com
Sanjeet Pandey
Aug 20, 2021, 21:16 GMT+5:30
Hi Suresh and Rakshak,
I will come to your shop tomorrow to get the refund. I will come with the furniture tomorrow morning.
Saraf customer support is of no use to me.
Regards,
Deen.P ( insaraf.com ) (insaraf.com)
Aug 9, 2021, 11:20 GMT+5:30
Dear Sir/Ma'am,
We apologize for your inconvenience.
This is to inform you that the replacement of the concerned product(dining table) has been processed already.
As per the report of our dispatch department, your product is in an underproduction house we will try our best to dispatch your product soon.
Thank you for your patience and co-operation.
Support Team,
Insaraf.com
Sanjeet Pandey
Aug 8, 2021, 22:50 GMT+5:30
Hi there
It's been a year now I am following. If this won't be possible within a week then I will need full refund.
I have asked the same to Suresh and Rakshak in Hyd store to get my refund if not delivered.
Regards
Vikas P (insaraf.com)
Aug 8, 2021, 16:37 GMT+5:30
Dear Sir/Ma'am,
We apologize for your inconvenience.
This is to inform you that the replacement of the concerned product(dining table) has been processed already.
We have forward your email to our dispatch department they will dispatch your product soon and we will reply to you as soon as getting from him.
Thank you for your patience and co-operation.
Support Team,
Insaraf.com
Vikas P (insaraf.com)
May 8, 2021, 12:33 GMT+5:30
Dear Sir/Ma'am,
We apologize for your inconvenience.
This is to inform you that the replacement of the concerned product(dining table) has been processed already.
We want to tell you that as per the current situation now this process will take some more time so please co-operate with us.
We shall update you asap.
Thank you for your patience and co-operation.
Support Team,
Insaraf.com
Sanjeet Pandey
May 5, 2021, 15:06 GMT+5:30
Thanks but if it's not delivered by 15 May then I need my full refund so that I will buy from some other place.
@Sureah and @rakshak fyi.. Hyderabad saraf furniture store -Gachibowli.
Deen.P ( insaraf.com ) (insaraf.com)
May 2, 2021, 10:21 GMT+5:30
Dear Sir/Ma'am,
We apologize for your inconvenience.
This is to inform you that the replacement of the concerned product(dining table) has been processed already. The same will now be put in production and we shall ship it as soon as the product/part is ready to be shipped.
As we get this from our manufacturing department we will dispatch and update you.
it will take 10 to 12 days more to complete.
We shall update you asap.
Thank you for your patience and co-operation.
Support Team,
Insaraf.com
Sanjeet Pandey
Apr 25, 2021, 13:24 GMT+5:30
I went to your shop in Hyderabad and got a commitment that if in case of no delivery I will get my money back on 15 May.
I really frustrated with the way saraf furniture deal with the customers.
I will start posting these email screen shots to public and social media so that at least others customers won’t get into your trap.
hi
DO you have any timeline by when can i get the replacement of the dining table, as it's been 3 months I have requested this.
Regards,
Sanjeet Pandey
Apr 7, 2021, 15:47 GMT+5:30
hi
DO you have any timeline by when can i get the replacement of the dining table, as it's been 3 months I have requested this.
Regards,
Vikas P (insaraf.com)
Apr 7, 2021, 15:43 GMT+5:30
Dear Sir/Ma'am,
We apologize for your inconvenience.
This is to inform you that the replacement of the concerned product(dining table) has been processed already. The same will now be put in production and we shall ship it as soon as the product/part is ready to be shipped.
As we get this from our manufacturing department we will dispatch and update you.
We shall update you asap.
Thank you for your patience and co-operation.
Support Team,
Insaraf.com
Sanjeet Pandey
Apr 6, 2021, 9:38 GMT+5:30
Hi vikas
Please confirm when can I get the replacement of the dining table ?
It’s been a month I have not heard from you and I don’t think you need a month to develop the dining table including the delivery
Vikas P (insaraf.com)
Mar 14, 2021, 13:43 GMT+5:30
Dear Sir/Ma'am,
We apologize for your inconvenience.
This is to inform you that the replacement of the concerned product(dining table) has been processed already. The same will now be put in production and we shall ship it as soon as the product/part is ready to be shipped.
We shall update you asap.
Thank you for your patience and co-operation.
Support Team,
Insaraf.com
Sanjeet Pandey
Mar 10, 2021, 17:44 GMT+5:30
Any update ???
Vikas P (insaraf.com)
Mar 8, 2021, 16:21 GMT+5:30
Dear Sir/Ma'am,
Thanks for your mail and details.
We apologize for your inconvenience.
We want to inform you that as per your query we have replaced your two chairs and regarding the table, we will provide you our technician service.
We have rescheduled a senior technician visit to address the query. Our senior technician will be contacting you shortly to coordinate the visit.
Thanks for your patience and co-operation.
Support Team,
Insaraf.com
Sanjeet Pandey
Mar 7, 2021, 9:52 GMT+5:30
Hello
Please confirm when are you sending the technician ??? It’s been more then a 5 days since I got the email.
Vikas P (insaraf.com)
Mar 2, 2021, 17:28 GMT+5:30
Dear Sir/Ma'am,
Thanks for your mail and details.
We apologize for your inconvenience.
We want to inform you that as per your query we have replaced your two chairs and regarding the table, we will provide you our technician service.
We have scheduled a senior technician visit to address the query. Our senior technician will be contacting you shortly to coordinate the visit.
This service will take approx 3 days to be complete.
Thanks for your patience and co-operation.
Support Team,
Insaraf.com
Sanjeet Pandey
Mar 1, 2021, 10:28 GMT+5:30
any update?
can i have an update on my request please?
Sanjeet Pandey
Feb 24, 2021, 11:30 GMT+5:30
can i have an update on my request please?
Sanjeet Pandey
Feb 22, 2021, 12:20 GMT+5:30
This is a follow-up to your previous request #124026 "Order no 1NSF[protected] de..."
Hi there,
Now I can see a crack in the Dining Table, could you please get this table also replaced?
I have attached the pics for your reference. I have discussed with Suresh (Manager in Hyderabad's Saraf furniture shop) and he suggested me to send an email to support so that the table can be replaced.
Let me know when this can be replaced.
Regards,
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