This is worst store ever! Customer service is at all time low.
I ordered a table and a chair in June which was delivered on the 7th of July. The table was broken and I immediately sent them an email with the photos for a replacement (as instructed by people who came to drop and assemble the table).
It's been a month today and they have still not out the table in production. In the month of July they gave me atleast 4 different answers (about the replacement product). I had to mail them continuosly. All contact ever made was from my side. They don't call, they don't reply unless and until you send multiple emails.
At first the table was supposed to be here to in 10 days then it became end of the month, then it bec 8th August then it became 20th August. And I contacted them in the last week of July where they told me it will be shipped by 8th (via phone) and in the email they told me it will be shipped in 3-4 weeks.
And today, the latest update is that it will be shipped from Rajasthan on 20th of August.
The customer service is pathetic. They give different answers everytime. I told them to give me a refund as the product was not in production (as I was told) and then the same person told me that they can't refund after the product is 'dispatched'. I've had bad experiences like this with them. I filed a complaint online and found out that there were several like me.
Please BEWARE. Do not order from here. They only have one number. They don't reply to emails. And even when they do, they reply, 'we are pleased to inform you that we have received your email'.. this was the reply after more than 15 emails exchanges.
When I told them that I had filed a complaint they told me 'you shouldn't have done that'.
I'm asking for a refund and by their behaviour I know I'm not getting one and I also know that the table will not reach me any time soon.
They also told me that they'll forward my query to senior management but that was obviously false too.
I don't know how this store is still in business. The customer service is not slow, it's PATHETIC and not helpful AT ALL.
If I could.. I would have given ZERO star.
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