[Resolved] Shop CJ Network — complaint moved to resolved without any refund. | |||
Shop cj network — name change and refund 2 reviews Aparnads on aug 6, 2018 mark as resolved Firstly, i am mrs. Aparna d s but your executives have typed my name as aparna das which is wrong. Inspite of repeated request for correction of same, it has not been done till date. Please correct my name as aparma d s. I had ordered item named ilo store smart canvas vaccum bag aid which included vacuum cleaner costing rs. 1798/-. Order details Docket number:[protected] Order number: [protected] Booking date: 11/07/2017 Invoice number:[protected] Dsp name: xpb (Sf) Item details Item code:[protected] Item name: ilo store smart canvas vacuum bag aid Quantity: 1 The product was returned as manufacturing date was april 2014, more than 3 years old. The package was returned without opening even. The product was picked up the next day by your agent. Following which, on 5th august 2017, shopcj sent an sms saying 1798 shop cj points had been credited to my shop cj account for order [protected] which could be used for subsequent order having 1 year validity. But, while booking next order, coupon code was asked. When called on[protected] provided in the above sms, they said coupon code would be sent via sms in 2 3 days. But, they did not. They said the policy had changed and the amount would be credited to the bank account, connecting the issue to refund section and took all bank details. Refund did not happen even after 20 days. Repeated calls for refund from my side were placed but they kept on saying it will be done in 10 working days. After following up for 2-3 months, they started saying there was technical problem without stating what the problem was. Again after few days, they said my mobile number, name and order details did not appear on their screen. Again they asked for 72 hours time and did not get back. Then, when called[protected] provided in the sms for order [protected], the call got disconnected immediately henceforth (Around 50-60 times). I then called the number shared on tv screen who connected me to complaints department and a senior executive asked for 72 hours to resolve the same. They provided[protected] via sms for any query. No executive received my calls on this number though i was waiting on call for more half an hour every time. Post which, i have not been able to connect with shop cj. All the calls were charged and i have lost more than 500/- for this. Lost a lot of my precious time trusting shop cj. Please help me get my refund amount 1798/- without further loss of time and effort. Bank details have been shared with shop cj twice. Before anything, my name should be corrected to aparna d s as my bank account has this same name. Was this information helpful? | |||
Oct 24, 2018 Complaint marked as Resolved SHOP CJ Network customer support has been notified about the posted complaint. Verified Support Sep 23, 2018 SHOP CJ Network Customer Care's response Dear Ms. Aparna, Please accept our sincere apology for the issue you had to face related to the refund. We would like to inform you that we are already working on the same. We request you to please allow us 7-8 working days for better assistance. If in case of any further concern, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM. Team ShopCJ Meenu Malhotra Verified Support Nov 18, 2018 SHOP CJ Network Customer Care's response Dear Ms. Aparna, We apologize for the issue you had related to the refund. As per our verbal communication, we would like to inform you that your Refund worth INR 1798/- has been processed, dated 05-Nov-18. Account Transaction Id is mentioned below for your reference: RATNN[protected]. Henceforth we would request you to contact your bank for more information. If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM. Team ShopCJ Meenu Malhotra | |||
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6th Floor, Star CJ Plaza, Doctor DB Marg, Near Apsara Cinema, Grant Road, Mumbai, Maharashtra, India - 400007
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