[Resolved] Shop CJ Network — money refund is not done since an year. | |||
Firstly, I am Mrs. Aparna D S but your executives have typed my name as Aparna Das which is wrong. Inspite of repeated request for correction of same, it has not been done till date. Please correct my name as Aparma D S. I had ordered item named ILO Store Smart Canvas Vaccum Bag AID which included vacuum cleaner costing Rs. 1798/-. Order details Docket number:[protected] Order number: [protected] Booking date: 11/07/2017 Invoice number:[protected] DSP Name: XPB(SF) Item details Item code:[protected] Item name: ILO Store Smart Canvas Vacuum Bag AID Quantity: 1 The product was returned as Manufacturing date was April 2014, more than 3 years old. The package was returned without opening even. The product was picked up the next day by your agent. Following which, on 5th August 2017, ShopCJ sent an SMS saying 1798 SHOP CJ points had been credited to my SHOP CJ account for order [protected] which could be used for subsequent order having 1 year validity. But, while booking next order, coupon code was asked. When called on[protected] provided in the above SMS, they said coupon code would be sent via SMS in 2 3 days. But, they did not. They said the policy had changed and the amount would be credited to the bank account, connecting the issue to refund section and took all bank details. Refund did not happen even after 20 days. Repeated calls for refund from my side were placed but they kept on saying it will be done in 10 working days. After following up for 2-3 months, they started saying there was technical problem without stating what the problem was. Again after few days, they said my mobile number, name and order details did not appear on their screen. Again they asked for 72 hours time and did not get back. Then, when called[protected] provided in the SMS for order [protected], the call got disconnected immediately henceforth (around 50-60 times). I then called the number shared on TV screen who connected me to complaints department and a senior executive asked for 72 hours to resolve the same. They provided[protected] via SMS for any query. No executive received my calls on this number though I was waiting on call for more half an hour every time. Post which, I have not been able to connect with SHOP CJ. All the calls were charged and I have lost more than 500/- for this. Lost a lot of my precious time trusting SHOP CJ. Please help me get my refund amount 1798/- without further loss of time and effort. Bank details have been shared with SHOP CJ twice. Before anything, my name should be corrected to Aparna D S as my bank account has this same name. It is extremely disappointing to see this irresponsibly towards valued old customers. Was this information helpful? | |||
Aug 27, 2018 Complaint marked as Resolved SHOP CJ Network customer support has been notified about the posted complaint. Verified Support Jul 24, 2018 SHOP CJ Network Customer Care's response Hi Aparna, We apologize for the inconvenience you faced related to the refund. As per your concern, we request you to please allow us 7-8 working days for better assistance. If in case of any further concern, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM. Team ShopCJ Shamsuddin Malik | |||
6 Comments | |||
Comments
Hi aparna i am also facing the same problem but i have not recieved any solution they have told u to wait for 8 days but i am telling u they will do anything on that period.i have been get the same statement from shop cj to wait for 8 days from last 4 months.this company should be banned.
Reply
Hi aparrna make fresh compliant on this site.
How your compliant got resolved this time plz tell mr
Very bad. Status is moved to resolved without any resolving of refund issue
This is Aparna D S, confirming that the long awaited issue is resolved! The amount 1798/- has been credited to my account on November 5th 2018. I would like to thank Meenu Malhotra for all the sincere efforts to resolve the issue.
A big thank you to this arena Consumer Complaints for giving customers like me a platform to put forth our problems.
A big thank you to this arena Consumer Complaints for giving customers like me a platform to put forth our problems.
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