Siti Cable — not providing subscription as per my choice of channels

Address:

Bylane Bishnujyoti Path, LK Road, Assam, 782002

I had already complaint to consumer forum and ministry of information and broadcasting and my issue isn't resolved.
My case is explained below:

In ministry of information and broadcasting:
My grievance status for registration number : *moiab/e/2019/02042*
Grievance concerns to
Name of complainant
Bidyut bikash lahan
Date of receipt
25/05/2019
Received by ministry/department
Information and broadcasting
Grievance description
Complaint against siti cable digital tv

Reference no 391377 and 391592

Tv card number / vc no: [protected] and [protected]

Sir/ madam

I personally mailed to siti cable digital tv many times and also submit complaint in their website directly, but i failed to get any solution. I had submitted my choice of channel as available in their official website on 28th march 2019, but till date i dont get resubscription in both the tv. Except by paying the tax of rs180 in vc no: [protected] for the free channels only. Whereas, airtel and tata sky is providing free channels in rs.155 to 160 only.

Their local cable operator is not providing the facility to customers to select channel as per choice. They only provide some customised packages of channels to customers which are costlier and with less viewable channels. Its a violation of new trai rule and also the violation of consumer right to choose.

Hence, i bound to approach consumer forum and i have submitted a grievance on 9th may 2019 for not providing subscription with my choice of channel as advertised in siti cable tv official website. My complaint docket number in consumer forum is 1307357.
I also informed siti cable about the grievance by mail mentioning all details and complaint docket number, but even after 15 days of complaining, they are not interested to resolve my issue. I mailed them many times and since march i am unable to get subscription in both tv with my choice of channels.

My choice of channel is as follows:

Type offerpackageid channelcode name
Broadcaster 26833 25983 hindi value_star
Broadcaster 192471 28943 happy india 31 (A)_sony

Kindly do the needful and help me as i am approaching you as last resort.

With regards,
Bidyut bikash lahan
Nagaon assam - 782002
...

Officer concerns to my grievance in ministry of information and broadcasting:

Officer name
Sh. Shanker lal
Officer designation
Deputy secretary digitisation
Contact address
Room no. 547 a, a - wing, shastri bhawan dr. Rajendra prasad road, new delhi.
...
Reminder (S) / clarification (S)
Reminder1 on
03/06/2019
Sir/madam, do i need to send intimation about the complaint to siti digital cable tv services through mail from my end or you will contact to the company. Their company mail address are 1) [protected]@siti. Esselgroup.com 2) customercare. [protected]@siti. Esselgroup.com thank you

Reminder2 on
08/06/2019
Sir kindly take some action against siti cable digital tv as i am waiting for a reply and a solution from you till 27th may, 2019. Till today status is shown only under process. Kindly resolve my grievance at an early time as i am deprived from subscription for last 2 and half month. Hope for an early reply, thank you.
...

Current status
Date of action
17/06/2019
Remarks
Complaint forwarded to concern mso on 14.06.2019 to look into the matter and take necessary action for the redressal of the grievance under intimation to this ministry. Hence, the grievance submitted by the complainant may be treated as disposed-off on the part of das section of this ministry.
...

Rating remarks by me:

Sir/ madam your quick respond to my complaint is commendable and praiseworthy, but my problem is not resolved by the company till date. After receiving your letter, i am expecting a call or mail from the company regarding my issue. But not a single response is received. Now i am start believing that the company is not only care about customer concern, but also they donot care the government.
Thanking you
Bidyut bikash lahan.
...

In consumer forum:
— forwarded message —
From: consumer affair [protected]@nic.in
Date: thu 9 may, 2019, 11:38 am
Subject: grievance registered

Dear bidyut bikash,
Your grievance has been successfully lodged and your docket number: 1307357.