Snapdeal.com — Received an old mobile device / struggling to get this refund/exchange

Just received a call from Snapdeal Support Person : Deepak +[protected]He referred himself that that he is from Snapdeal Refund Team ) and asked for all my Debit Card Details with OTP

When I informed him that In order to refund an amount OTP is not required then he hung up.

Dear chanchal choudhary,

Hope you are doing good.

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Team

Hi,

Is there anyone from Snapdeal who is going to fix it or not.

On 4th Feb, I got a call from [protected] ( Refferred himself from Snapdeal ) and asked to verify my Email adddress, already done and informed that someone will pick the order for refund from my House.
Then on Saturday someone from Snapdeal called me and asked to attach docs on snapdeal again (Bar Code pic/Box Picture/Invoice receipt/Address Proof ).

Its been 10 days now and no one is ready to refund my money.

If no one will take an action on it then i need to go nex level.

If my money will not be refunded in next 2 days then I need to make a police complain as well against Snapdeal & dealer who deliver the Order.

Dear chanchal choudhary,

Hope you are doing good.

Our team is working to resolve your concern and a resolution would be provided at the earliest. We request you to cooperate in the meantime.

Regards,
Snapdeal Team

How much time will you get to fix this ?

Its been 10 days now.

At the same time, I am not receiving any email

Update my correct Email as well in Snapdeal : [protected]@gmail.com.

Hi chanchal,

Hope you are doing good.

We hope your concern is resolved. Please write to us at [protected]@snapdeal.com in case you need any assistance.

Thanks,
Team Snapdeal