Snapmint — Place Order Id 12267847 Still In Verification Stage

SNAPMINT ORDER ID 12267847 PLACED WITH Downpayment INR 2175on 15th oct 2023 during big billion sale of flip kart and is still in verification stage since than no update from snapmint site, also too many complaints has been raised from my side on their app but no call back or return of downpayment amount initiated from snapmint, product got out of stock. so why they are holding my downpayment money with them, in return section they are giving error message return not eligible.