Sony India — Over pricing for main board issue in led tv

Address:560076

Hi Sony Team,

I am from India.My sony tv is just 3.5 yrs old. From last 2 days, I cannot see the video through d2h stb and dvd player which I connected via hdmi cable. But at the same time I can watch movies via USB and sony bravia images without any issues. I havr called the cust care and as per their instructiins I did alk factory reset, interchanging the hdmi ports and hdmi cables but still issue persists.

I have lodged the complaint regarding the same and complaint number is 30634970. And they have assigned a engineeer for this.

As per the conversation I had with service engineer he told we need to replace the whole main board and it will cost 12k. I was shocked after hearing this. This tv is just 3.5 yrs old and why we need to bear this much amount for repairing the small problem. If this is the case then I dont want to pay 12k. If it is a bearable cost like 1k to 2k its fine. What is the point in replacing the whole main board for a small problem. I want this to be replaced free of cost. Or else Please take back the TV and provide me the refund.
In past, I refered sony tvs and audio systems to many of my friends and relatives. For those good things i did, I am getting this type of punishment. We have bought this TV for 55k. Just 3.5 yrs life is very worst.

I am really feeling disturbed & frustrated by the attitude of the sony india ltd . It seems that company is merely interested in making the profits by selling the substandard products on higher prices & leaving the consumer on the mercy of god. Now I request you, kindly look in to the matter immediately & get the product replaced with the new one keeping the faith alive in the consumers about the quality products of sony otherwise the consumer /Customer will have to think twice or thrice before buying the sony products.

I have believed on the brand name, quality and service of sony and thats the reason I bought this. But now I am seeing very bad and unfair service response and charges.

Please do the needful on this concern. I am feeling so disgusted and annoyed due to this concern.

Kindly do the needful.

Regards,
Sundar B
Was this information helpful?
No (0)
Yes (0)
Sony India customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Sony India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    29%
    Complaints
    8013
    Pending
    0
    Resolved
    2252
    Sony India Phone
    +91 99 6793 9629
    +91 90 2912 0629
    Sony India Address
    No 14/43 Hameedia Centre 2nd Floor, Haddows Road, Nungambakkam, Chennai, Tamil Nadu, India - 600034
    View all Sony India contact information