[Resolved]  Stayfit T 3 Treadmill — Defective Treadmill

Address:

Bangalore, Karnataka

Hi,

We had bought a treadmill from Stayfit Bangalore for approx Rs 50000/- on 21st April'12. The machine gave us lot of problems like whenever we would use the machine, the machine would turn off and my entire house electricity would trip off, there was also a burning smell from the motor. We complained to the Stayfit service department, they sent their service team and checked the machine and informed us that the motor had burnt and hence the machine was giving problems. The motor repairing took several weeks and we kept following up with them. After they repaired the motor, the machine again gave the same problem, this time they took the entire machine to their service station and again took several weeks to repair it. Finally after multiple follow ups and escalation to their manager over a phone call they told us that they will provide us with a replaced machine. They replaced the machine on 9th August'12 and again after 2 to 3 weeks the new machine started giving us same problems, we called stayfit again and they said that we should get a stabalizer for the machine and they will also send a person to check the machine. Their reprensentative never came and we were travelling so we finally we bought the stabilizer from their store for another Rs 3000/- in December'12, even after using the stabilizer the machine kept giving us the same issue, Now on 12th Jan'13 they have finally taken the machine again for repair. This is a clear case of defective machine. Can someone help me with the process of filling a consumer compliant?

Regards,
Rajarshi Choudhury