Srilankan Airlines — Airlines hasn't processed the refund for my tickets
N
najeeb qadri
Aug 21, 2022
I purchased travel tickets from Melbourne to New Delhi via Colombo for 4 passengers. The airline cancelled the tickets from Colombo to New Delhi. I called the customer care and asked them if i cancel my tickets will i get a full redund as its the airlines fault. I was assured that i will be given a full refund. It has been almost 3 months and they only refunded the amount of one passengers ticket. I have tried getting in touch with them many times. The contact centre says they cant discuss about the refund and so does the chat support. The only email available for refunds does not respond.
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