Super Deals — Flipkart account on hold issue due to selling fake products

Address:	POCKET 2 PASCHIMPURI, POCKET 2 PASCHIMPURI
Website:	www.flipkart.com

Hi,

Seller – SUPER DEALS

Categories dealing in – Health and Beauty categories and working with more than 10 brands.

Account issue - Flipkart account on onhold - reference numbers-IN[protected], IN[protected].

My Flipkart account went on pending mode for the first time on 9th June 2021 due to selling fake products “LID:LSTHOLEEHPAGZWHYGCMPYFMGF.

We only procured the products from the authorized distributor of the brand and were shipped sealed pack only with GST Tax paid bill and manufacture warranty.
After submitting the relevant documents to seller support team and a tedious follow up the account got not activated.
Again seller support team share some “LID: LSTFRNFKZZ89FJGG7EA9XNGDY LSTSMPFUHN3XP64Z6MJFI0HOR, LSTSMPGFGTFYZRTYYYZF4QNO2” and request for then again we submitting the relevant documents to seller support team and a tedious follow up the account got not activated.
We have been constantly trying to reach flipkart team and explain that this is a technical bug or some error from your end but all in vain.
We only get one answer that is - (as per the previous conversation, i'm sorry to inform you that as per our internal team we are unable to reactivate your account.)
Every time they just repeat the same things that there is some error in the invoice sent by you and we are unable to reveal those details as this is our internal process.
Flipkart is least bothered to look into the seller history, performance, number of orders being processed, potential strength of the seller, the amount of money the seller has constantly been spending on flipkart promotions etc...
We are lead sellers across all major marketplaces in india but do not face any such issue on other marketplaces till date.
Hope to get some resolution from senior level team at flipkart as there is no justified and valid reason for keeping our account on hold and if there is any at least the same should be explained to us.

The seller support team is not ready to share mail id or contact details of any senior authority where a seller can actually go and knock the door for help or raise concerns and complaints.

Writing to you with great hopes that i shall get a justified resolution for the above. looking forward for your positive response on our account issues.

Regards,
Brijbala