[Resolved] T24 Mobile — Recharge amount deducted with no balance.

jimkjoy

from Bengaluru, Karnataka

Address:

411015

Hi team,

I have a couple of issues here. This needs to be urgently looked into please

First, i’ve been charged 145 but recharge hasn’t taken place for 1 gb 2g data for 28 days. It showed as "payment confirmation awaited" screenshot as attached, i looking forward to have my refund.

Second issues: i recharged again but instead of 1gb data, i’ve received talk time of rs126. Please do the need at the earliest.

+2 photos

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Aug 8, 2021

Complaint marked as Resolved

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Comments

Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care

from Mumbai, Maharashtra

Dear Jimson,

We are sorry for the inconvenience caused owing to the recharge. I've shared this with the concerned team and they shall get in touch with you. Kindly write at [protected]@futuregroup.in with reference id 4876 for further communication.

Regards,
Priya
Future Group

Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care

from Mumbai, Maharashtra

Dear Jimson,

We would like to inform you that as per the system, Rs.145/- transaction was not found. So, kindly co-ordinate with bank. However, while making any special recharge the recharge mode will be special mode for getting the correct benefit due which now you have received talk time benefit as your recharge mode.

Regards,
Priya
Future Group