Comments
TATA support is good but they are not having any permission to escalate our issue. If they are escalating our issue then there is no one higher authority is available for taking care. They are totally irresponsible and careless higher officials including nodal officer and appellate authorities. Day by day, service of TATA has been becoming more horrible and careless. I am customer of TATA from last 3 years. At first year I raised 4 complaints about internet not working. In second year, I raised around 7 complaints. In this year I raised more than 22 complaints. In first year, issue was resolved within 2 days. In second year issue was resolved within 2-3 days and now this year every issue is taking around 4-7 days for resolving. This is the growth of TATA VSNL broadband. Due to these all reasons, TATA become more popular in my family and they are fearing from this company. When I informed that some of my friends was suggesting TATA photon to me, immediately my family responding "Again TATA". If these kinds of worst scenarios will be performed by TATA's officials then I am sure, they will be ZERO in this market. Don't worry.
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