Tata Memorial Hospital — About appointment

Hi, my mother has breast cancer since 2012 and we are coming I Tata memorial hospital since 2016. I must say you guys provide the best services in India but here is the twist my mother's case is already in case study every time we visit same problem occurs that whenever we visit breast OPD senior doctors are not there.so we have to wait outside for ulimited time. the issue is not waiting time problem is you know there were some critical patients in every department please schedule there appointments with senior doctors only why to waste yours and ours time. You guys have board meeting every week. I hope you guys understand or what I wanted to convey.
Thanks and regards,
Gayatri Dube