The Trendz Venue — wrong item delivered

I had delivered wrong item after late delively also. I ordered suprise hoodie and i get a sweatshirt. So now i have to return my order. The bill is also of suprise hoodie but the product inside is almost different. When i tried to contact them there line is always busy and not connect call to their service provider. While i send any mail to them they always send same mail in return that they will solve my promlem as soon as possible and send a reply but no mail i get received till now.