Thomas Cook India — fraud carried out on my travel card issued by thomascook

Sonu Raja

Address:

4560004

I have Thomas Cook travel card. My card was swiped in Europe, while I was in Japan. I raised a complaint 75 days back informing the details of fraud transactions on my Travel card. I was asked to fill dispute form after my repeated follow-up. I had completed the required formalities as requested by the help desk
[protected]@in.thomascook.com
And also to [protected]@in.thomascook.com
Even after 70 days not a single reply comes. Every time I make a call to +[protected], the only reply I get is " we are working on your complaint and revert in 3 days. I am totally fed up. My incident no is[protected]. Only my BP shoots up in raising repeated reminders. I am really afraid if they would solve my problem. Please don't go for Thomas Cook. They don't care about customer complaints. They don't respond to emails not it gets resolved by phone.

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Comments

kirjan

I have had similar experince, Its been a headache for me since 1 year. They took more than 4 month to refund this fraudulent amount and ask for your complete card number during the call verification. Now they have deducted Inactivity fees on a card which has been blocked since 6 months due to fraudulent activity. They are not complying with Mastercard or Visa card rules. If there is a chance that you return to India, you should file a complaint and keep following up with them.

Sonu Raja

If you are not getting any reply from Thomas cook - India, even after sending emails to [protected]@in.thomascook.com, please go to the website -https://www.thomascook.in/contact-us and launch a complaint at "In case you are not satisfied with the assistance provided, please click here" and select the escalation level. This wil be resolved immediately. It just took only few hours to rsolve my issue. I am happy that the escalation level is really working. This is my personal experience. This reply from me is in response to the complaint that i had launched on 20th Sept 2019. Thomas Cook India — fraud carried out on my travel card issued by thomascook- I am happy that Thomas cook India resolved my complaint successfully after escalation