Thomas Cook India — not handing over forex amount in time and now not returning the amount

ksbhat3636

from Titlagarh, Odisha

Address:	560068
Website:	thomas cook

I had booked for forex amount in us $ for rs 48836 and got confirmation no fx00053047. The forex amount couldn't be handed over to me at mgroad bengalurru office by thomas cook as agreed and discussed. I have asked to return back to my account the transaction amount by mail and also by phone. Though i was told it will be returned by a weeks time over phone so far money is not returned even after 20 days. Absolute no care attitude from thomas cook forex handling department.

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Jun 15, 2018

Updated by ksbhat3636 The compliant is resolved by Thomas cook. The amount is remitted to my bank account in full today.

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Comments

ksbhat3636

from Titlagarh, Odisha

Thomas Cook Forex dept has responded and has asked for bank details. The cancel request is acknowledged and as per message it will take 7 days for refund.

ksbhat3636

from Titlagarh, Odisha

Today i have received back the full amount of Rs. 48836 in my bank account and the complaint is resolved . Thank you Thomas cook for timely and quick response.
Sincere thanks to the forum as well.