Thomas Cook India — thomas cook vouchers

Address:

Dakshina Kannada, Karnataka, 575002

I have been trying to get some response with regards to my gift vouchers from thomas cook mangalore office, but it is getting quite frustrating as my calls, emails and whatsapp messages are not answered. I had booked a tour for my family of total 4 members on asian extravaganza on may 17, 2018. My booking reference is g[protected] and under the name of joseph saldanha. At the time of booking i was informed that i would be given hotel vouchers. On making the full payment, and getting all my necessary documentation for the tour, i enquired on my vouchers and i was told that i would receive the vouchers from thomas cook directly to my email address with a password. We went on the tour and returned, but still no vouchers.in june again i checked with the local office for the vouchers and after repeated calls and messages the lady there told me that when i want to travel (That is go on a tour) i should inform them and they would arrange the tour and adjust the voucher with this tour and this is valid only until 31st december 2018. I reminded the lady that prior to making the booking she had told me that i would be given hotel vouchers, so why this change now. She had no response and said that she would check and call me back and i am still waiting for her call. Either the staff cannot remember what they say or they just want to confuse us. It is almost 75 days that we have returned from our tour, there is no news of the vouchers, my calls to the office are not being answered or returned. When i visited the thomas cook site for complaints, i noticed that i am not the only customer who is facing such a situation. It looks like this is the practice followed by thomas cook to get customers, but sad to say that if such is the case they will not retain their customers or probably they just don’t care. Thomas cook management and staff should understand the importance of customer satisfaction. A few days back i had writing on thomas cook grievance page, but no one seems to take any action. Previously i have been dealing with thomas cook in dubai and the service there was excellent, that is the reason i chose to travel through thomas cook india, unfortunately the service here is horrible, no proper customer service, cheating customers with false promises. I would like to receive my hotel vouchers or else i will continue to post my grievance till such time as the matter is resolved.