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[Resolved]  Tolexo — Complain about commercial weighing scale order still not confirmed

Address:Gautam Buddh Nagar, Uttar Pradesh, UP 201301
Website:www.tolexo.com

We had booked 2 commercial weighing scale, 1 stealodeal 7 kg and another 100 kg from gravity paltform scale vide thro tolexo website for which we made payment by credit card but we received order confirmation for stealodeal only and not 100 kg gravity platform weighing scale.
We had been calling on the contact nos 82828282 but to no avail as we have still not received any satisfactory answer till now.
We are looking to receive the order confirmation for our another order for gravity platform weighing scale but we are still facing problem,
There has been no correspondence whatsoever from tolexo as why the delay is to receive order confirmation nor reply on phone.
We have already done payment and dont know if we can cancel the order and get refund for the same.
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Aug 9, 2021
Complaint marked as Resolved 
Tolexo customer support has been notified about the posted complaint.
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8 Comments

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Comments

I have ordered a JIG SAW from tolexo . Received the product today but it is mishandled in transport and damaged.
Reply
Dear Customer,

Greetings from Tolexo.com !

Please accept our sincere apologies for the inconvenience caused to you.

We request you to share your order number or contact details with us so that we can assist you on top priority.

Best Regards,
Ashish Piplani
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We had ordered 200 coverall from Tolexo and the account was handled by Rashmi Binjola
Corporate Sales
([protected])
EMAIL: [protected]@tolexo.com
we paid money and since one month they are saying we are dispatching and we call them only answer we get give us some time
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Tolexo Customer Care's response, Jun 17, 2016
Verified Support
Dear Mr. Menon,

Greetings from Tolexo.com!

We really apologies for the inconvenience caused to you.

We are unable to find your order in our account for which pre-payment has been done. We request you to

share your Order Number with us, so that we can assist you on priority.

Happy to help you!

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Ankush Kumar

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Tolexo Customer Care's response, Jun 17, 2016
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Dear Mr. Sathyabalu,

Greetings from Tolexo.com!

Please accept our sincere apologies for the inconvenience caused to you.

We request you to share your Order Number with us, so that we will review it internally & can ensure that this never

gets repeated again.

We wish to serve you again.

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Tolexo Customer Care's response, Jun 17, 2016
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Dear Mr. kamachumu,

Greeting from Tolexo.com!

We really apologies for the inconvenience caused to you. We hope that your query has been resolved. If your

query is still pending so please contact us on [email protected] or you can Call us on our Customer Care

Number : 8282828282

Happy to help you..

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Tolexo Customer Care's response, Jun 17, 2016
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Dear Customer,

Greetings from Tolexo.com !

Please accept our sincere apologies for the inconvenience caused to you.

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Tolexo Customer Care's response, Jun 17, 2016
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Dear Mr. Muthu,

Greetings from Tolexo.com!

We really apologize for the inconveneince caused to you.

Please suggest the suitable time of calling when you will ready with a person who can speak either English

or Hindi.

Happy to help you.

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Dear Mr. Menon,

Greetings from Tolexo.com!

We really apologies for the inconvenience caused to you.

We are unable to find your order in our account for which pre-payment has been done. We request you to

share your Order Number with us, so that we can assist you on priority.

Happy to help you!

Regards,

Ankush Kumar
Reply

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