Toshiba India — Service related issue

Address:

Keelkattalai

I bought a refrigerator last year and intended to get general service, but there was no proper customer care number listed in Google. I eventually found one number,[protected], but it was of no use because they said there was no general service for refrigerators and that if there was a problem, we should file a complaint instead. If we needed service, however, it would be considered paid service.

When compared to other brands, they do offer general services. We were unable to comprehend their procedure because they do follow their own set of guidelines. However, general service is a must for household equipment, isn't it?