Truemeds — Charging more than actual, unprofessional customer care service and inadequate knowledge regarding invoice and billing details

Address:	H NO 495. W 09, KOMATI STREET, MARKET SQUARE, PARALAKHEMUNDI
Website:	www.truemeds.in

I am writing to express my dissatisfaction with the handling of an invoice discrepancy related to my recent order. Despite reaching out to various times to Truemeds team, I have received conflicting explanations, leaving me frustrated and dissatisfied.

Here are the details of the issue:

1. **Invoice Discrepancy**: The invoice for my order #14224590 does not match the actual amount I was charged. The discrepancy amounth is significant.

2. **Conflicting Explanations**:
- One representative attributed it to a technical glitch.
- Another claimed that the calculation was accurate.
- An escalation department member promised a detailed explanation but failed to deliver.

3. **CEO Communication**: I escalated the matter by reaching out to CEO Mr. Akshat Nayyar. Unfortunately, his response was inadequate, and my request was rejected without proper resolution.

4. **Lack of Response**: Despite multiple follow-up emails, I have not received any further communication from Truemeds regarding the invoice issue.

**Expected Resolution**:
I request an immediate review of my invoice, a clear explanation of the discrepancy, and an adjustment if necessary. Additionally, I expect timely communication and a satisfactory resolution.

Attaching the photo of the invoice where amount mentioned on discount column and savings on this order were different.