Union Bank Of India — Failed pos transaction not refunded

I had done a payment through my debit card on 10th february 2023 but even the amount got deducted from my account the payment status shows failed.I have lodged my complain through customer care number o[censored]nion bank and i have also given the related application to the home branch but no response has been received by me .It's being 6 th day now and no status has been received and my situation has not been solved at all.It was not beleived by me that union bank can give such a poor response