Urban Ladder — issue with the product refund

Address:

560097

I am really frustrated with urban ladder with their refund policy. I booked some goods from them in march and cancelled the next day due to fund issue. But it's been more than 3 months, july month going to start from tomorrow and yet to receive the refund from them. Everytime i call their customer support, i get promise this will be done this week, next week... But this is not yet done and i am feeling being cheated. I got 2 email confirmations, one for last month and other for this month saying the refund will be processed within 7 working days.. But no money got credited to my account yet. I now want to take this legally, as i am really feeling betrayed and fooled here with their customer support team.