Urban Ladder — no replacement or refund

Address:

Wing A4, flat No: 105, Grandbay, Solapur Highway, Manjri, Pune, Maharashtra, 412307

Product (Tv unit, order number r[protected] eceived 2 weeks back from urban ladder. Installation was improperly done and the product got damaged during the process. Photographs along of the installation damage was shared the same day with urban ladder. Inspection from urban ladder team was done after 1 week of posting of the complaint. Though replacement call has been raised, but there is no response from urban ladder. The product supplied is not being replaced nor refund is initiated.
No one from urban ladder is responding properly, just wasting my time.